Who do I contact to report a problem with my membership or an issue with my stay or a related service?

EVT Stays Membership Support

If you need assistance with your EVT Stays membership, or want to report a membership issue, please submit a support ticket using the link below:

Submit an EVT Stays Support Ticket: https://support.evtstays.com/support/tickets/new

Be sure to provide your membership number and select your correct member tier level on the contact form 

• Black
• Platinum
• Gold
• Silver

Hotel Stay, Service, Reservation or Booking Issues:

If you would like to report an issue, provide feedback, or have a venue-specific enquiry related to any of the below:

• Submit a complaint or provide feedback about a hotel stay
• Report a hotel service issue or problem
• Assistance with a reservation or a booking
• Meeting or event enquiry
• General question about a specific hotel venue 

Please contact the relevant hotel venue directly using the relevant brand link below: 

Rydges Hotels & Resorts: https://www.rydges.com/contact/

QT Hotels & Resorts: https://www.qthotels.com/contact/

Atura Hotels: https://www.aturahotels.com/contact-us/ 

Ode Hotels: https://www.odehotels.com/contact/ 

Lylo: https://www.lylo.com/contact/ 

Independent Collection: https://www.independentcollection.com.au/contact-us/