Who do I contact to report a problem with my membership or an issue with my stay or a related service?

Modified on Thu, 24 Sep at 5:00 PM

For assistance with your EVT Stays membership, please submit a support ticket via the link below:

https://support.evtstays.com/support/tickets/new

Be sure to provide your membership number and select your correct member tier level on the contact form (Black member, Platinum member, Gold member, or Silver member)

To submit a complaint or feedback related to a hotel stay or related service, reservation or booking management, meetings and events enquiry, or any general questions regarding a specific hotel venue, please contact the hotel venue directly via the relevant link below:

Rydges Hotels & Resorts: https://www.rydges.com/contact/

QT Hotels & Resorts: https://www.qthotels.com/contact/

Atura Hotels: https://www.aturahotels.com/contact-us/

Ode Hotels: https://www.odehotels.com/contact/

Lylo: https://www.lylo.com/contact/

Independent Collection: https://www.independentcollection.com.au/contact-us/