I am a Platinum member or Black member and want to report a problem with membership or an issue with my stay?

EVT STAYS MEMBERSHIP SUPPORT

If you are a Platinum member or Black member and would like to raise a concern, or report an issue with your membership, we recommend contacting our Member Services team through the contact options directly available within your EVT Stays member account. This will provide you with access to dedicated VIP support. To access dedicated VIP support:

1. Log in to your EVT Stays member account HERE
2. Navigate to your member dashboard and select ‘VIP Support’ from the menu 
3. Follow the prompts to contact our team 

Unable to access your member account?

If you cannot log in to your EVT Stays account, please submit a request via the standard support form below.

Submit an EVT Stays Support Ticket: https://support.evtstays.com/support/tickets/new

Be sure to provide your membership number and select your correct member tier level on the contact form 

• Black
• Platinum

HOTEL STAY, SERVICE, RESERVATION OR BOOKING ISSUE:

If you are a Platinum or Black member and would like to report an issue, provide feedback, or have a venue-specific enquiry related to any of the below:

• Submit a complaint or provide feedback about a hotel stay
• Report a hotel service issue or problem
• Assistance with a reservation or a booking
• Meeting or event enquiry
• General question about a specific hotel venue 

Please contact the relevant hotel venue directly using the relevant brand link below: 

Rydges Hotels & Resorts: https://www.rydges.com/contact/

QT Hotels & Resorts: https://www.qthotels.com/contact/

Atura Hotels: https://www.aturahotels.com/contact-us/ 

Ode Hotels: https://www.odehotels.com/contact/ 

Lylo: https://www.lylo.com/contact/ 

Independent Collection: https://www.independentcollection.com.au/contact-us/